Privacy Policy

Your privacy is critically important to us.

At InstaVid we have a few fundamental principles:
  • We don't ask you for personal information unless we truly need it.
  • We don't share your personal information with anyone except to comply with the law, process your enquiry, or protect our rights.

Customer Care Solutions (Pty) Ltd. ("CCS") operates several websites and apps including this one. It is CCS's policy to respect your privacy regarding any information we may collect while operating our websites and mobile apps. Whilst the term website is used throughout, it applies equally to mobile apps as well.

Website Visitors

Like most website operators, CCS collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. CCS's purpose in collecting non-personally identifying information is to better understand how CCS's visitors use its website. From time to time, CCS may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

CCS also collects potentially personally-identifying information like Internet Protocol (IP) addresses. CCS only discloses IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to CCS's websites choose to interact with CCS in ways that require CCS to gather personally-identifying information. The amount and type of information that CCS gathers depends on the nature of the interaction. For example, when you make a vehicle enquiry we need to obtain your details in order for you to be contacted relating your enquiry. In each case, CCS collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with CCS. CCS does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

CCS may collect statistics about the behaviour of visitors to its websites. For instance, CCS may monitor the most popular vehicles. CCS may display this information publicly or provide it to others. However, CCS does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

CCS discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on CCS's behalf or to provide services available at or through CCS's websites (e.g the dealer your vehicle enquiry is intended for), and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using CCS's websites, you consent to the transfer of such information to them. CCS will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, CCS discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when CCS believes in good faith that disclosure is reasonably necessary to protect the property or rights of CCS, third parties or the public at large. If you have supplied your email address to CCS, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with CCS and our products. CCS takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. CCS uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using CCS's websites, with the drawback that certain features of the websites may not function properly without the aid of cookies.

Business Transfers

If CCS, or substantially all of its assets, were acquired, or in the unlikely event that CCS goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of CCS may continue to use your personal information as set forth in this policy.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by CCS and does not cover the use of cookies by any advertisers.

Third Party Analytics Tools and Social Widgets

Third party analytics tools (such as Google Analytics) or social media buttons for services like Facebook or Google +1 may use cookies for tracking and operational purposes. This Privacy Policy covers the use of cookies by CCS and does not cover the use of cookies by any third party.

Privacy Policy Changes

Although most changes are likely to be minor, CCS may change its Privacy Policy from time to time, and in CCS's sole discretion. CCS encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


1 July 2012 - Initial Policy

31 October 2012 - This Policy applies both to Mobile Apps and to the Website

Thank you to our friends from Automattic Inc. for the footwork of drafting a privacy policy.

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